The Introduction to Hospitality, Housekeeping Pre-Apprenticeship Program is a 150-hour Massachusetts registered pre-apprenticeship program in hotel housekeeping. The program is a free training that prepares graduates for union housekeeping jobs at one of our partner hotels.

• Classes are held in-person Monday-Friday from 9AM to 2PM for six weeks.
• Students complete four shifts (7AM-5PM) of job shadowing at two different partner hotels.
• Program components include hands-on skills training in a hotel room, OSHA housekeeping safety certification, professionalism, resume writing, interview practice, customer service, job readiness, technology skills, and communication.
• Each student receives one-on-one career coaching, job placement, and job retention services.
• Supportive services are offered to assist students in overcoming barriers to participation and employment. These may include transportation, housing instability, food insecurity, lack of professional attire, etc.
• Graduates receive a nationally recognized certificate of pre-apprenticeship completion from the Massachusetts Department of Labor, Division of Apprentice Standards. Graduates also receive nine credits towards Bunker Hill Community College’s Hospitality Management program. Once hired, graduates begin their on-the-job training 2,000-hour apprenticeship. Upon successful completion of the apprenticeship, graduates earn a nationally recognized certification from the Massachusetts Department of Labor, Division of Apprentice Standards and three additional credits at Bunker Hill Community College.

For individuals ready to begin a union job at a hotel without attending a training program, our Direct Career Coaching and Placement Program provides individuals with free one-on-one career coaching, job placement, and job retention assistance.

• Clients are required to meet with BEST staff at least twice a week.

• Services include: Job Readiness, Resume Development, Skills Assessment, Job Search, Interviewing Skills, Getting Hired, Keeping your Job, and Professionalism in the Workplace

• Clients should be interested in getting a union hotel job. Entry-level positions include: Room Attendant / Housekeeper, Housekeeping Houseperson, Server, Mini-Bar Attendant, Banquet Houseperson, Guest Services Agent, Bellperson, and more!

The Culinary Training Program is a training program that prepares graduates for union line cook jobs at one of our partner hotels.

• Classes are held in-person Tuesday-Thursday from 4PM to 8PM for sixteen weeks.
• Students complete eight full shifts of job shadowing at different 
partner hotels.
• Program components include hands-on culinary skills training in a professional hotel kitchen, ServSafe Food Handler and MA Allergens certifications, professionalism, resume writing, interview practice, customer service, job readiness, technology skills, and communication.
• Each student receives one-on-one career coaching, job placement, and job retention services.